Your satisfaction is it the most important aspect of our business so we provide you with 7 (Seven) days return policy on new Fault Merchandise.
All items are guaranteed to be exactly as described. Compatibility of any product is the purchaser responsibility. Customer must inspect all goods upon receipt. If it is not what we explained in Our Listing please contact us within 7 (Seven) days from receiving date to request a Return Material Authorization (RMA) will arrange for you to send the item back.
After 7 (Seven) days of initial receipt by buyer NO Return will be honored or Accepted warranty apply.
All Returns must be in resalable Unopened conditions (New Condition Complete with no missing item or accessory or packaging).
If you are Returning an item as Used or Opened Merchandise (not in Resalable condition) with in the first 7 (Seven) days it will have restocking fee of 10-35% it will be assets based on item and packaging conditions (based on what is missing and the outer condition of the package and conditions of the items Shipping fee and charges are part of the restocking fee and they are non refundable).
WANGLU Technology and our support staff are available to assist our customer in determining whether the product is defective, prior to its return. Based on the circumstances, we may be able to provide a recommended and fixes over the email.
Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. The value of missing or damaged items will be deducted from the credit amount of a return. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as DHL or Federal Express
Replacement or Exchange
Regardless of the condition, products must be packaged appropriately so as not to incur physical damage during return shipping. When we get your item back in its original purchased condition (with all manuals, packaging, cables, accessories, etc.), undamaged, and in re-saleable condition within our posted return time we will verify your claim, refund your money or exchange the product. If a replacement for a returned item is not available, a refund will be issued or the product will be substituted with one of same-or-better specifications.
We will not ship replacement merchandise until receipt of damaged or defective item. we do not offer advance replacement with no exemptions. Only insured items are covered against damage / loss during shipping.
Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. The value of missing or damaged items will be deducted from the credit amount of a return. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express.
Non-Damaged/Defective, Opened/ Used Merchandise
If no Fault Found in a returned item and the item is used or open, a 10-35 % restocking fee will be assets based on item and packaging conditions and applied based on the item purchase price. Shipping fee and charges are part of the restocking fee and they are non refundable.
Please, Do Not assumes anything is included in this listing unless it is specifically stated in the listing. Sometimes, a human error does happen and we ship a wrong item. In such event, If the item is of similar / or higher value than item purchased, the buyer may choose to accept the item. If the wrong item is less in value than item purchased, buyer may choose to: Accept the item and the difference in value will be refund, or Send the wrong item back to the seller (at Buyer cost) and wait for Seller to send the right item (at Seller cost), or Return the entire package to the Seller (at Buyer cost) and Seller will issue a refund according to the payment initially received.
Buyer should contact the Seller within 7 (Seven) days from date of wrong item received
All refused shipments are subject to a 5% restocking fee or more. Please note once an order has been processed and shipped it cannot be modified or cancelled. If the shipment is refused a restocking fee will apply. S&H charge is non refundable.
To help keep peace of mind all testers come with a one year warranty.
1.One year warranty. Testers manufactured by WANGLU Technology are covered by one year warranty.
2. During the warranty period if your products are defective due to a manufacturing defect, the products will be repaired without charge.
3. Beyond the warranty period if your products are defective, the products will be repaired with charge.
4. Free lifetime tech support. We offer free lifetime technical support as long as you own our products